New prompt to unmute sound when playing audio or video content

Prior to this update, while playing audio or video content, the content sound was muted by default. Users had to unmute the audio or video file every time they were playing it in a session.

In this update, while playing audio or video content in a session, the player now displays a popup window with a message prompting users to unmute the content audio. Users can click the Yes button to unmute the audio or click No to keep it muted. On clicking Yes, the popup window closes and the content plays with sound. If users do not interact with the popup window, then the popup window closes automatically after 60 seconds and the content plays without sound. You can select the Don't show this message again check box. The application saves your audio unmute preference and doesn't show the prompt again during the session.

This enhancement is applicable to both App and redesigned Express clients.

New prompt to unmute sound