Troubleshoot: Express client

This section answers questions that are frequently asked while using the Saba Meeting Express client.

Why doesn't the Express client launch?

The Express client does not launch if any one of the following applies to you:
  • Your domain is not configured to launch the Express client. To enable the client, contact Saba support.
  • You are the leader or co-presenter. To launch the client, you must be a participant.
  • You are using a browser other that the supported versions of Firefox, Chrome, or Edge Chromium. For more details, see System requirements.

Why does my browser prompt me to share the microphone when using the Express client?

The Express client allows you to hear and send audio in session, and so the browser needs your permission to use the microphone. If you do not give permission, then you will not be able to speak in a session using the Express client.

Click the microphone icon in the upper-left area of the browser's URL bar, select the required microphone and share it.

Figure 1. Share microphone