Troubleshoot: Events

You may not be registered for the event. Check if the event is configured to allow only registered participants or requires a pre-enrollment.

For more details about events, see Attend an event.

Ensure that you are not using an incorrect device or if your connected device is not having a functional issue. Use the Audio setup wizard to check if you can hear your own audio and the Video setup wizard to check if you can see your own camera.

If you clear the first set of audio and video checks and still cannot activate your mic or camera, then check if your event leader or co-presenter has disabled your microphone or camera. If so, then ask your event leader to enable them for you so that you can use them during the event.

For more details about controlling participant actions, see Manage participants.

By default, your microphone is muted. To speak during a session, enable your microphone by clicking the Muted button. Remember to click the button again to mute the microphone. Alternatively, you can activate the microphone by pressing down and holding the CTRL key on the keyboard.

Also ensure that you are not using an incorrect device or if your connected device is not having a functional issue. Use the Audio setup wizard to check if you can hear your own audio.

For more details about audio, see Manage audio.

You would hear an echo in a meeting if a device is transmitting audio back to your microphone, which creates an audio loop. The audio echo during a meeting can be due to the following possible reasons:

• Multiple devices with an active audio are in the same physical room.
• Both the computer and telephone audio are active for a participant.

To prevent the echo, the participants causing the echo can either mute themselves or use headphones.

You can also use the audio wizard’s record feature to hear your own audio to check how it is heard by others.

For more details about audio, see Manage audio.

Check if you have started the session. Recording is allowed only when the session is in progress. It is not allowed in the pre-session mode.

If you are still not able to start the recording, then the recording capability may be disabled for all events in your domain. Contact your Cornerstone Classroom domain administrator to enable this facility.

For more details about recordings, see Record events.

If you are an event leader or co-presenter, check if you have started the session. Sharing an application (AppShare) is allowed only when the session is in progress. It is not allowed in the pre-session mode.

If you are a participant, then you may not have permissions to perform AppShare. Only event leaders or co-presenters can grant you the permission to perform AppShare.

For more details about AppShare, see Share an application.

This issue is caused mostly due to security permissions of the operating system.

If you try to speak by unmuting the microphone and if no active audio channels are available in a Cornerstone Classroom session, then your voice cannot be heard by other participants of the session.

In such cases, the Cornerstone Classroom client displays the following message indicating the unavailability of audio channels:

All the available audio channels are in use. Please use the Raise Hand or the text chat option to request other speakers to deselect their mic, if not in use.

This message is not displayed to other participants in the session, though.

For more details about audio, see Manage audio.

If you are not a leader or co-presenter in an event, then, by default, you do not have access to the markup toolbar in the Whiteboard. Markup toolbar privileges are associated with the microphone. The session leader must grant you the microphone privileges to give you access to the markup toolbar.